Aspect Linked

Frequently Asked Questions

Do I have Java? Click HERE to test.

How can I test to see if I can access the Aspect Server? Click HERE to test.

I have a server version and a workstation version. Which one should I install Aspect Linked on?

The Aspect Linked program should be installed on the workstation. Since the workstation links back to the server, running it on the workstation will enable you to upgrade both copies as well as license both.

I have multiple workstations. Which one should I install Aspect Linked on?

The Aspect Linked program should be installed on a primary workstation. Since the primary workstation links back to the server, running it on the primary workstation will enable you to upgrade ALL copies as well as license the server and the primary workstation. However, if you more than one workstation, the install will only upgrade the other clients, it will not license them. Therefore, you will need to contact support to obtain more licenses.

I receive an "out of memory" notification from Java when trying to load Aspect Linked.

You may receive this notice because of your firewall or antivirus setting. Try turning them off for the install process or adding javaw.exe as well as aspect-software.net and aspect-server.com to the approved list.
You may also receive this notice if your pagesys or memory settings are incorrectly allocated in Windows. Try to increase the pagesys file by right clicking on my computer, then choose properties. Once the window opens, choose advanced and then choose performance options. Here you can increase the pagesys file based on the recommendation. Typically it should equal the amount of ram or set to "let windows manage."

What browsers can I use to download Aspect Linked?

The Aspect Linked program can be downloaded using Internet Explorer, Firefox, Chrome, and Safari. Note, with certain browers, such as Firefox, you will need to download and enable the "JAVA Quick Starter" add-on so Aspect Linked will run. Once you enable the add-on, you will be able to install Aspect Linked.

When installing Linked, I get a notice that "More than one copy of Aspect was found..." and there is a drop down box to select the proper folder.

The Aspect Linked program by default will search for a previous version of Aspect. Sometimes there are backup copies and multiple installation instances. In order to determine the proper folder, right click on your Aspect icon on the desktop and choose properties. Under the "target" you will find the proper folder.

When downloading Linked, I am asked to "save" or "open" the file.

The Aspect Linked program uses Java to run. In order for it to run, you will need to obtain Java. Click HERE to get Java.

I receive a security warning from Internet Explorer and can't download Aspect Linked.

In order to download Aspect Linked, you will need to change your security settings. Click on Tools / Internet Options and navigate to the "Security" tab. Here you will have four options: Internet, Local Intranet, Trusted Sites, and Restricted Sites. We are only concerned about the Internet and the Trusted Sites. On the Internet, click the "default" button, then click apply. On the Trusted Sites, click the "default" button, then click apply. Once done, click OK

Can't install Java or Aspect Linked:

Java won't run or load:

Make sure "javaw.exe" is allowed as "trusted" by your firewall program or anti-virus software. If you are unaware on how to allow this program via your firewall program or virus software, please contact your software provider or your system administrator.

Aspect Linked upgraded my version, but my license is invalid:

If your environment has a server version and a workstation version, make sure you installed Aspect on the workstation and not the server. If you did it on the server, simply install Aspect Linked on the workstation and try again.
If you have a single computer environment and still receive the error, please contact support by submitting an online ticket.

When trying to upgrade Aspect to the latest version, I receive an variety of "endofday.exe" errors:

Make sure you have Aspect Software closed before doing the upgrade. You can close it by clicking on the 'X' in the top right of the program or going to the Windows Task Manager and stopping the 'endofday' process.

When installing Aspect Linked or Java, it takes a long time to load:

Aspect Linked or Java may take between 2 to 5 minutes to load. Often the speed of the loading is determined by the speed of your internet connection.

How to download Aspect Linked manual

How to upgrade Aspect via Aspect Linked manual

Troubleshooting Aspect Linked manual