Ticket:  __RecordID__     Opened:  __Time_Opened__
Status

Problem:

__Problem_Lookup__

Diagnostics:
O/S Version: __Operating_System_Name__ __Operating_System_Version__
Java Version: __Java_Version__
Aspect Version: __Aspect6_Version__
Exe Directory: __Aspect6_Exe_Directory__
License Expires: __Aspect6_License_Expires__
IP Address: __External_IP_Address__
Remote Support
Description:
{@if(len("__Description_Of_Problem__")>0,""+quote(__Description_Of_Problem__)+"
","")}

Response
__Notes_Ascii__

Add a response: